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    FT Innovative Lawyers North America 2017

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  • RSG What Next? Report

    The Lawyer-Client Disconnect

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In 24 reports for the Financial Times and over 10,000 interviews with partners and clients, what do we consistently see? A disconnect between the two groups on what constitutes value. RSG is working to bridge that gap and bring clients and lawyers into alignment. The problem appears to be that fundamental interests are not aligned. Often lawyers focus on the legal problems rather than seeing the bigger business picture. And despite law firms insisting they are client-centred, often the way they are structured and remunerated prevents them from acting in ways that are properly aligned with their clients’ goals. How can private practice lawyers effectively bridge this disconnect? The answer can be found in RSG’s new ‘What next?’ innovation report, which looks back over hundreds of case studies to analyse the areas of disconnect and the ways in which they can be overcome.